Terms of Use

1. Preamble – General

1.1. www.printigo.gr (hereinafter “Website”) is the online store for the exhibition, distribution and sale of products via the Internet, of the private limited company under the name “PRINTIGO PC” (hereinafter “PRINTIGO”), with registered office in the Municipality of Echedoros, Industrial area of Sindos (VI.P.E.TH. Sindos), Block 18 (O.T. 18), building 20, Zip Code 570 22, with registration number 137244205000 and VAT number 800701107. You can contact PRINTIGO by telephone at 2310 798 850 and/or by e-mail at info@printigo.gr

1.2. PRINTIGO uses the Website to exhibit and sell its products, such as packaging items (Doy Pack bags, hang tags, packaging film, etc.), micro-packaging, as well as all kinds of candles made from soybeans containing sterling silver jewelry. Also, through the Website, PRINTIGO promotes its services, such as the study, design, printing, manufacture, sale, marketing, import-export and distribution of the above products and other related products.

1.3. The user of the Website fully and unconditionally accepts the present terms of use (hereinafter “Terms of Use”), which apply to all content, pages, graphics, images, pictures, photographs, files, software and any general element, of any nature and form, contained in the Website. The user must carefully read the Terms of Use before each visit and/or use of all the pages of the Website. If the user does not agree or understand, either in whole or in part, any of these terms, he/she must not visit the Website and must not make use of the services and its content as a whole.

1.4. PRINTIGO reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store, according to its needs and business customs. Furthermore, it undertakes to inform users of any modifications and any changes through the website of this e-shop.

1.5. The Website may collect personal data in cases where users communicate with PRINTIGO on their own initiative, in accordance with what is explicitly mentioned in the Privacy Policy (hereinafter “Privacy Policy”).

2. Intellectual Property Rights

2.1. The Website is the official online store of PRINTIGO. The Website is in its entirety the intellectual property of PRINTIGO. The author reserves exclusive intellectual property rights to the design, visual representation, source code, database and the entire content of the Website (including the audiovisual material produced, photographs, drawings, images, graphics, texts, and in general all files of this website). Part of the content of the Website, and especially the images, videos or texts contained therein may be the intellectual property of third parties, natural and/or legal persons, upon the permission by which the Website uses them.

2.2. Including but not limited to, it is prohibited to record in any means and in any way, mechanical reproduction, storage, printing, processing, processing, resale, leasing, copying, processing, modification, publication or distribution in any way, part or all of the content of the Website, texts, articles and all the material posted, without the prior express permission of PRINTIGO. It is also prohibited to copy, edit, or in any way use of the software of the Website without authorization.

2.3. It is explicitly forbidden to create derivative works and/or mislead the public regarding the identity of PRINTIGO and the content of the Website.

2.4. The names, images, logos, trademarks and distinctive features in general that represent the Website and PRINTIGO, as well as all the content of the Website, are protected by Greek, European and international laws on intellectual and industrial property. Any violation of these authors’ rights in any way shall incur the responsibilities and penalties established by law.

3. Fair Use – Disclaimer

3.1. The user is obliged to use the Website in accordance with the law, fair practice and these Terms of Use and not to perform any acts or omissions that may cause damage, malfunction, affect and/or endanger the operation of the Website.

3.2. The content of the Website, as mentioned above in sections 2.1 and 2.4, is intended exclusively for the purpose of promoting and achieving the commercial purpose of PRINTIGO. The User warrants that he/she shall not use the above content or any other element of the Website for any other purpose, fair or unfair, other than that.

3.3. The user accepts that he/she shall use the Website only for lawful purposes and in a manner that does not infringe, restrict or prohibit the right of use of the Website by any third party. It is expressly prohibited to transmit, send or publish any content that is, indicatively and not restrictively, illegal, harmful, threatening, abusive, offensive, harassing, slanderous, defamatory, contrary to good faith or morality, that violates the privacy of third parties, that shows empathy or expresses racial, ethnic or other discrimination, that may cause harm to minors in any way, that infringes the intellectual or industrial property rights or other proprietary rights of third parties, that contains software viruses or any other code, files or programs designed to interrupt, damage or destroy operating equipment, computer software or hardware.

3.4. The user of the Website assumes full responsibility and is obliged to fully compensate both PRINTIGO and any third party for any damage and/or moral damage they may suffer from any bad and/or improper use of the Website, even in the event that it is due to negligence (even to the slightest extent).

3.5. Given the nature and volume of information on the Internet, under any circumstances, including in case of negligence, PRINTIGO shall not be liable for any form of damage suffered by the user of the Website, in the use of which he/she proceeds on his/her own initiative and responsibility.

3.6. The user of the Website shall be liable to PRINTIGO and its associates for any damage or loss resulting from the illegal or harmful use of the Website, as well as from the use of the services of the Website in an unfair or non-compliant manner.

3.7. The Website is entitled at any time and without notice to change the nature and content of this website, as well as to suspend or terminate its operation temporarily or permanently.

4. External connections – External links

4.1. The Website may contain links to other websites, which are controlled by third parties. Under no circumstances does PRINTIGO guarantee the validity or correctness of the content of the links included, nor that these links will operate uninterrupted. Furthermore, the external links are indicative and not exclusive or restrictive. The Website reserves the right to remove or add links without any notice to any party and to change the content at any time.

4.2. Mentioning any hyperlinks on the website, shall in no case be considered as a suggestion or encouragement for a specific action. By using the Website you understand and accept that PRINTIGO is in no way responsible for the content of the hyperlinks, the advertisements they contain, nor is PRINTIGO responsible for any financial or other damage suffered by the user who follows them at his/her own risk. The content found in the electronic addresses of the hyperlinks included on the Website is subject to the terms of use of the respective website, which the visitor must consult before each use.

4.3. The Website may contain icons – hyperlinks that allow you to go to social networking applications in which PRINTIGO has accounts (Facebook, Instagram, TikTok, YouTube, etc.).

4.4. The information that the user may choose to publish/communicate through the above social networking applications is not subject to the Terms of Use or the Website’s Privacy Policy, and PRINTIGO bears no responsibility whatsoever for the use of the information in the above applications.

5. Commitment

5.1. PRINTIGO is committed to the quality of the products, and the completeness and validity of the information and content provided on the Website.

5.2. PRINTIGO is liable for any actual defects and lack of agreed properties pursuant to article 5 of Law 2251/1994 and articles 534 et seq. of the Civil Code.

5.3. In any case, PRINTIGO reserves the right to be responsible for any technical or type errors that cannot be foreseen or that have occurred unintentionally or due to interruptions in the operation of the Website for reasons of force majeure, for which it shall not bear any responsibility.

6. Personal Data

6.1. PRINTIGO is committed to the protection of personal data of the users of the website and its customers. Your personal data are requested, recorded and used only for your convenience by PRINTIGO’s online store and shall not be disclosued under any circumstances to other companies or institutions without your permission, and under the Personal Data Protection Act you can access them whenever you wish.

6.2. Based on the General Data Protection Regulation (Regulation 2016/679/EU), your consent is explicitly required for the possession and general processing (collection, recording, organization, recording, structuring, adaptation, retrieval, retrieval, information search, storage, processing, retention, association or combination, completion, modification, correction, deletion) of your personal data and for this reason you are asked to provide as much of it as is necessary for the creation of your account/profile and for carrying out your transactions.

6.3. PRINTIGO keeps the data that is absolutely necessary for the cooperation with you (such as your name, address, e-mail address, fixed or mobile telephone number, occupation, type of activity, tax identification number (VAT) and tax office).

6.4. PRINTIGO keeps your personal data in your capacity as its customer based on the contract between us. Furthermore, we use this data to contact you to inform you of new products and to provide you with relevant information material or any new offers.

6.5. Your personal data and information are stored in PRINTIGO’s database, kept at its premises and maintained for as long as the service contract lasts or your account/profile is active.

6.6. You may at any time exercise your rights, as they arise from the GDPR and relate to your personal data, such as:

  1. Request both information on whether or not your personal data is being processed and further information on the processing being carried out.
  2. Request the correction of any inaccurate personal data and/or their correct completion.
  3. Request the deletion, restriction of processing and portability of your data.
  4. Object to further processing of your personal data in general.

To exercise your rights mentioned above and for any information regarding the protection of your personal data, you may contact us any time at info@printigo.gr

6.7. The protection of your personal data is governed by the General Data Protection Regulation 2016/679/EU and the applicable national and European legislative and regulatory framework for the protection of personal data. You can find more information about PRINTIGO’s use of your personal data and about our Privacy Policy by clicking here.

7. Orders

7.1. PRINTIGO products are available on the Website, which is updated daily. You can place your order in one of the following ways:

  1. i. Through the Website, by selecting the products you wish to buy and adding them to your shopping cart. Then, you fill in your details and select your payment and shipping method so that we can receive your order and start preparing it.

By phone order, by calling us at 2310 798 750, Monday to Friday from 07:30′ to 15:30′.

7.2. The prices indicated on the products are the final prices, including VAT and all other charges.

7.3. The final prices do not include shipping costs, which are calculated on a case-by-case basis before the final submission of the order.

7.4. After the successful submission of the order, you shall receive a confirmation email with the order details and any additional information

7.5. The receipt of your products shall take place as soon as possible depending on availability and until stocks are not available anymore, always in accordance with the Terms of Use.

7.6. If you wish to issue an invoice, you must fill in the name of your business, its registered office and activity, the VAT number and the competent Tax Office of your business.

7.7. The order shall be automatically deleted after fourteen (14) calendar days, if the payment has not been made in one of the ways described in section 9 hereof.

8. Shipment

8.1. All our products are shipped by “Geniki Taxidromiki” courier service for all orders within and outside Thessaloniki. In case you prefer a different courier service and you wish to use it for the shipment of your order, please indicate this in the comments or inform us by email at info@printigo.gr

8.2. In case of delivery to an address / location that belongs to a difficult-to-reach area, you can collect your order at a “Geniki Taxidromiki” store of your choice, after consultation with us.

8.3. Shipping costs and transport costs depend on the weight and volume of the order, as well as the shipping address. Based on the above information, our system automatically calculates the total shipping costs, for which you are informed immediately prior to the final entry of your order.

8.4. PRINTIGO sends your order within 1-3 working days, if the products you have ordered are immediately available. The above deadlines do not apply in periods of extreme weather conditions or strikes, holidays, public holidays and in any case of force majeure, which may affect delivery times. If the product is out of stock, you shall be informed by our sales department of the new possible date of receipt, (within the same time limit above) beginning from the date the product becomes available.

8.5. Your order shall be delivered within 1-3 working days to Thessaloniki and Athens, and within 2-4 working days to the rest parts of Greece.

8.6. If you choose to pick up your order yourself or choose your own carrier to ship your order, the risk of loss/damage is transferred to you at the time of delivery.

9. Payments

9.1. PRINTIGO accepts following payment methods for the payment of your purchases:

  1. Cash on delivery: Pay the shipping company employee upon delivery of your order to your location. The cash on delivery payment method is valid for all cities in Greece and will be carried out with an additional charge per shipment, which is calculated individually at the end of each order.
  2. Receipt and payment at our headquarters: Go to PRINTIGO’s offices located at the Industrial area of Sindos (VI.P.E.TH. Sindos), Block (OT) 18, Building 20, Zip code 570 22, pay and pick up your products yourself at no extra shipping cost.
  3. Deposit to a bank account: Make a deposit of the total amount of your order to the bank account of PRINTIGO at Eurobank with IBAN GR5602602110000680200686526 and Alpha Bank with IBAN GR7401404780478002002007565. After completing your deposit, inform us by e-mail at info@printigo.gr by sending us the copy of the bank deposit, your billing details and your order number.
  4. Payment by credit/debit card (Mastercard, Visa, Maestro, Prepaid): use your credit/debit card securely through the order form on the Website.

9.2. If you have any further questions or clarifications regarding ordering, shipping and/or payment, please contact us at 2310 798 750, Monday to Friday from 07:30′ to 15:30′ or by e-mail at info@printigo.gr.

10. Limitation of Liability

10.1. PRINTIGO is not liable to any customer/user for damages that may arise from the execution or non-execution of their order (except in cases referred to in section 12 hereof).

10.2. PRINTIGO reserves the right to the time of delivery of the goods in cases of force majeure and cannot provide any guarantee for the availability of the products. However, it guarantees that consumers shall be informed in time of the unavailability of the products.

10.3. Users are solely responsible for the evaluation and selection of products and services offered by the Website and PRINTIGO bears no responsibility in relation to the correctness of the users’ selection, or any incompatibilities between products – software – services provided by the Website.

10.4. PRINTIGO is not responsible for defects or poor quality of third-party products sold to its customers, because goods are received from product suppliers and/or product manufacturers, packed in closed boxes. In the event of a defective or faulty product, you must contact one of our representatives and you shall be assisted as per the case.

10.5. The Website is not committed to insure availability of products, but undertakes the obligation to inform users in case the availability of a product ordered is different from the one indicated on the Website.

11. Security

11.1. PRINTIGO, taking into account the security of the Personal Data of users and their electronic transactions, takes all necessary measures, using the most modern and advanced methods, in order to ensure maximum security. All information related to their personal data and transactions is secure and confidential.

11.2. PRINTIGO uses SSL protocol and creates a secure connection between the user’s data entry form on the Website and the user’s browser. SSLs provide secure data transfer between a server and a computer, as well as authentication and identification of the website the user is transacting with. SSL certificates ensure secure data exchange between the two sides, preventing malicious users from stealing data.

11.3. The observance of the confidentiality of transactions is of paramount importance for PRINTIGO. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to PRINTIGO is confidential and the latter has taken all necessary measures to ensure that it is used only to the extent necessary in the context of the services provided.

12. Return for replacement/repair of products

12.1. The user reserves the right to return the products purchased and request their replacement in following cases:

  1. in all cases in which PRINTIGO has been proven to be responsible for the sale of incorrect products and/or products of poor and/or defective quality (e.g. error in the delivery of the order, in invoicing, in shipping, damaged products during transport or defective packaging, etc.)
  2. in all cases where there has been a problem/actual defect in the product (functional or quality problem) covered by the product warranty.
  3. iii. in all cases involving the customized manufacture of Doy Pack bags and tabs and the final product has a deviation of the selected/desired shade (more than 10%) from the sample.. In case the user does not wish to receive the test item, PRINTIGO is not obliged to replace this finished product in case of a possible deviation of its shade.

12.2. In any case, the maximum time limit for returning a product for replacement/repair cannot be extended beyond ten (10) calendar days from the date of receipt of the product. In addition, the product to be replaced/repaired must necessarily be accompanied by the original proof of purchase and/or delivery note.

12.3. In any case, the product to be replaced/repaired must be in the condition it was received by the customer, complete and undamaged, its packaging must be the one that accompanied the product upon receipt and be in perfect condition, along with all the documents that accompanied the product (e.g. delivery note, invoice, receipt, etc.).

12.4. Prior to any return it is recommended to contact PRINTIGO by telephone and/or in writing.

12.5. Once the ten (10) calendar day period has passed, PRINTIGO may refuse to accept any return of a product for replacement/repair.

13. Cancellation of Order

13.1. Cancellation of the order without additional charge may be carried out only in the case where the online order has been completed but the product has not yet been shipped, and only in relation to the available products of the Website (and not those of any personalized order).

13.2. The recommended deadline for the above cancellation is within one (1) working day from the submission of the order.

13.3. To cancel your order please call 2310 798 750 and then send a written request to info@printigo.gr

13.4. In any case, after the expiry of two (2) working days from the submission of the order, any request for cancellation of an order cannot be accepted.

14. Withdrawal from Contract

14.1. You reserve the right to withdraw from the contract in accordance with the following instructions of Law 2251/1994 and in particular:

  1. i. You have the right to withdraw from this contract within fourteen (14) calendar days without giving any explanation. The above withdrawal period expires fourteen (14) calendar days from the day after [insert one of the following texts between quotation marks:]
  1. σε περίπτωση σύμβασης πώλησης: “in the case of a contract of sale: “you have acquired or a third party other than the carrier and nominated by you, has acquired physical possession of the goods.”
  2. in the case of a contract relating to several goods ordered by the consumer in one order and delivered separately: “which you acquired or a third party other than the carrier and nominated by you acquired physical possession of the latest good.”
  3. in the case of a contract for the supply of a good consisting of several lots or several pieces : ‘which you acquired or a third party other than the carrier and designated by you acquired physical possession of the latest lot or piece’.
  4. in the case of a contract for the regular supply of goods for a fixed period of time: “which you acquired or a third party other than the carrier and nominated by you acquired physical possession of the initial goods.”
  1. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an explicit statement, such as a letter sent by post or email.
  2. You can use the model withdrawal form, but this is not compulsory.
  3. To meet the withdrawal deadline, it is sufficient to send your statement by which you exercise your right to withdraw from contract before the deadline expires.

14.2. Consequences of withdrawal:

  1. i. If you withdraw from this contract, we will refund all money we have received from you, including delivery charges (excluding any additional charges due to your choice to use a delivery method other than the cheapest standard delivery method we offer), without undue delay and in any event within fourteen (14) calendar days of the day we are informed of your decision to withdraw from this contract, provided that we have received the products to be returned, and these products have not been used or/and are not worn out or/and damaged. If such products are packed, the packaging must not be worn out/damaged.
  2. ii. We shall process the above refund using the same payment method you have used for the original transaction, unless you have expressly agreed otherwise, in which case you will not be charged any fees for such refund and in particular:
  1. in the case of a sales contract where you have not offered to collect the goods, we are entitled to delay the refund until we receive the returned goods or until you provide evidence that you have returned the goods, whichever occurs first.
  2. if you have received goods related to the contract:
  • We shall collect the goods, after you have contacted us, or you shall return the goods or deliver them to us, without undue delay and in any case within fourteen (14) calendar days from the day you have declared to us that you withdraw from this contract. The deadline is deemed to have been met if you return the goods prior to the expiry of the 14-day period.
  • We shall bear the cost of returning the goods. If, after reshipment, you wish to return the reshipped goods, the direct cost of returning the goods shall be borne by you. You shall only be liable for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods.

14.3. The right of withdrawal/cancellation of the order does not apply in the cases of article 3b of Law 2251/1994. 2251/1994.

14.4. The right of withdrawal does not apply to customized orders.

15. Amendments to the Terms of Use

15.1. The user is requested to regularly check both the Terms of Use and the general content of the Website for possible changes or amendments. PRINTIGO expressly reserves the right, at any time and without prior notice, to revise, modify or cancel the Terms of Use unilaterally, at its free discretion, updating at the same time the present text for any change or addition. The use of the Website, in any way and by any means, even after any changes and/or amendments that may be made, implies the unconditional acceptance by the user of the Terms of Use, exactly as in force at the time of use.

15.2. If you have any questions, queries, or clarifications regarding these Website Terms of Use, please contact us at the contact details mentioned in section 1.1.

16. Applicable law and other terms

16.1. The above terms of use of the Website, as well as any subsequent amendment thereof, are governed and supplemented by Greek law, the law of the European Union and the relevant international treaties signed by Greece.

16.2. All of the above terms are agreed to be substantial. Any provision of the above terms shall become contrary to the law, shall automatically cease to be valid and shall be removed from the present terms, without affecting the validity of the other terms in any way.

16.3. The agreement constitutes the entire agreement between the Website and the user of the Website and is binding only on them. No amendment of these terms shall be taken into account and shall form part of this agreement unless it is expressed in writing and incorporated herein. For any dispute arising between PRINTIGO and any user, it is necessary to try to resolve the dispute out of court and amicably.

16.4. In any case, the user’s access and use of the Website means the full and unconditional acceptance of its terms. If any user does not agree with these Terms of Use, he/she must not use the Website.

16.5. The competent courts for the resolution of any dispute are exclusively the courts of Thessaloniki.

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